Sears repair Reviews and Complaints

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Sears repair Reviews

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  • LG washing machine/front loader



    My 2 year old washer began to leak in May. I contacted Sears and purchased a service agreement on 5/31/13, they sent out a man that smelled of bo at 8 in the morning. He proceeded to blame me for a torn boot. He ordered the part advising of a return time however if the part came in early I could call and get him there earlier. The part came, I called and was told no he could not come earlier. Finally the part is put in, however it did not look the same. About 4 weeks later my machine is leaking, I call and the representative blames me again. I waited and called again about a week... More...
    (Repair Services)
    tjurgensen's Picture   tjurgensen    0 Comments   Comments
  • Broken Kenmore Elite HE 4t



    This review has been resolved or replied to by this company. The washer began malfunctioning. Sometimes it would start, most times it wouldn't. Even when it would start, it would get almost to the end of the cycle then stop. I had two error codes, F DL (failed door lock) and F 11, which I have no idea of it's meaning but I can surmise it has something to do with the computer. On 12/11/12, a so called Sears tech in a truck marked "a & e" arrives at our home after 5:00pm, knew he wasn't going to fix the problem, sellss us a service contract right at $500 and tells me what he's done may or may not work and for me to... More...
    (Repair Services)
    GoldyLocs's Picture   GoldyLocs    1 Comments   Comments
  • Do Not ever use Sears Repair Service!!



    I had the worst service ever in my life!! After I had the worst service, I searched online and I found that Sears repair has millions of complaints all of the internet. I wish I check them online before I made an appointment with them. I would suggest their CEO to cut the whole department off because they are just like a cancer to the society if they don't admit exiting as a fraud! my dishwasher always stalls in a middle of the washing cycle. I suspect there might be thermostat or sth causing the problem... I need a professional to find out the details, that is why I would pay... More...
    (Repair Services)
    Ewwa's Picture   Ewwa    0 Comments   Comments
  • 5 months later, washer not working



    This is my first ever complaint to a company, and my last try before I really start screaming in the social media. Give me a fast, reasonable solution, please: My washer bought in January 2011 stopped working early October 2011, under warranty. After 5 visits of your repair people, 20 hours over the phone, I was finally insulted by one of your store managers, called a liar, and thrown out of the store. Every time we seem close to a solution, a new person tells me the opposite I was told before and we have to redo the whole process again. All I need is a working washer, more or... More...
    (Repair Services)
  • SEARS Loosing my time, soon losing your reputation



    This is my last try before I really start screaming in the social media. SEARS, Give me a fast, reasonable solution, please: My washer bought in January 2011 stopped working early October 2011, under warranty. After 5 visits of your repair people, 20 hours over the phone, I was finally insulted by one of your store managers, called a liar, and thrown out of the store. Every time we seem close to a solution (Sears has offered to replace the washer...3 months ago), a new person tells me the opposite I was told before and we have to redo the whole process again. All I need is a... More...
    (Repair Services)
    tocina123's Picture   tocina123    1 Comments   Comments
  • Horrible Customer Service



    I waited 2 weeks for an appointment between 1 and 5 on 11/22/11 to repair my leaking dishwasher. On the day of the appointment I called an hour in advance to confirm the appointment and verify they had the correct phone numbers (3 of them) to call me and let me know when to be home. They did not call me but I found a note on my door that they were there and I needed to call and reschedule. The next available appointment is in 2 more weeks. I talked to Customer Service, the District manager of the repair service and to a technician on-line. Nobody could explain why I wasn't notified... More...
    (Repair Services)
    Lianne's Picture   Lianne    0 Comments   Comments
  • Washer



    MY WASHER STARTED LEAKING I CALLED SEARS REPAIR SERVICES SOME ONE CAME OUT ON 10-31-11 CHECK IT AND TOLD ME SOMEBODY ELSE NEED TO COME OUT AND REPAIR IT THEY CAME BACK OUT ON 11-2-11 AND TOLD ME THEY HAVE TO ORDER SOME PARTS AND THEY WOULD HAVE TO COME BACK OUT ON 11-9-11 FROM 8:00 AM TO 12:00 PM I DID NOT GO TO WORK WAITING FOR THEM 12:00 PM CAME NO ONE CAME OUT I CALLED THEY TOLD ME THEY RUNNING LATE SOME ONE WILL BE THERE IN ABOUT AN HOUR I WAITED FOR AN HOUR AND A HALF NO ONE CAME I CALLED BACK THEY TOLD ME SOME ONE WILL CONTACT ME TO LET ME KNOW WHEN THERE IN THERE WAY THREE AND A HALF... More...
    (Repair Services)
  • WAS A SEAR'S CUSTOMER



    Been a loyal customer for many years of sears all our appliances are from sears never had any trouble till now since k mart came into the picture. My refrigerator went when I called for service call they told me they would come the next day since my husband has meds that have to be kept in the refrigerator. The next day they never came or called when I first called they told me he's running late then when I called again a few hours later they told me they had to give me another appointment a week later.When I called the complaint dept was told they lied and was never going to come.I... More...
    (Repair Services)
  • vaccuum



    Approximately 6 weeks ago, I contacted the Sears center where I purchased my PowerMate cannister vac. I didn't know what extension to request, so the automated answering machine transferred me to repair center. The lady who took my call was friendly. She suggested I order the part that was broken. When I asked, she stated that it would not come with instructions but that I could call back and someone would help me if I needed it. I did and ordered some bags as well. When the parts arrived, I called the store again and left a message. Then I called repair center who... More...
    (Miscellaneous)
    jmcgilvr's Picture   jmcgilvr    0 Comments   Comments
  • Refrigerator services



    July 18th we had a lightening strike that took out or frig. July 22nd we got our appt. for service, finding we needed a part ordered. We got or part and had it scheduled to get put in July 28th between 1-5. At 5:30 the servicer came. When he got there we found that the part was broken. He had to reorder and wait another week for it to come in. No that the part is here we have to wait for a service appt. that we have to take off work yet again to get to, maybe he will come on time maybe not. We have been without a frig for over two weeks and are very dissatisfied with the service we received... More...
    (Repair Services)
    castro30's Picture   castro30    0 Comments   Comments
  • Hot Water Heater



    On June 27, 2011 called and made an appointment from 12 to 5 that day to get our hot water heater repaired from the Hanford Sears. The repair guy was a no show. Called and said that they needed to make another appointment for June 28, 2011 from 8 to 12, no show again. Got ahold of Sears again and said that they would be there at 1:30 pm again a no show. Called again and said that he would be there by 3:30 pm, again a no show. Called and said that he would be there by 5 pm, again a no show. The tech called and said that he would be there by 7 pm, again a no show. Called and got the... More...
    (Repair Services)
    areias's Picture   areias    0 Comments   Comments
  • No-show repair man & easily verifiable lies for excuses



    I live in an historic center where parking is a problem in the evenings on Friday but not during the day, as a reasonably charged outdoor parking facility exists. Sears Repair said scheduled the appointment for sometime between 8 to 12 noon. At 11:45 the technician calls from his truck claiming not to be able to find parking. I tell him of the public parking lot and he claims it is full. I tell him that is odd and if so, to wait as it will soon free up. I left my building to go to the parking lot (5 minute walk) and took photos of many empty spaces. So, I wasted a half day of work waiting... More...
    (Repair Services)
  • horrible service complaints



    I will never buy another appliance from Sears. Still waiting for repair tech to fix my microwave. Called over 1 month ago got an appointment for 2 weeks later from 8-12. Took day off for scheduled appt and received a message telling me tech was sick and i would need to reschedule the appt. CAlled and told earliest I could get was another 2 weeks later - 1 month after my original call! I was told tech would be at my house between 8-12 again. Received call from service center that tech could not come until sometime after 12. I explained I need to leave to pick up kids from school and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Sears Repair is a joke review



    My name is Janet (Woodard) Shaddon. We took my over the range microwave to the Mena, Ar appliance store on November 9, 2010 to be repaired. It was still under warranty. They said it would take about 2 weeks and they would call when is was ready. After about 3 weeks we went back to the store because we had not heard anything from them. We were told it would be just a few mre days and they would call. Again, no call. We called them and were told the person that knew about our microwave was out and would return our call when he returned. Again, no call. It has now been over 2 months and... More...
    (Repair Services)
  • Sears install reviews



    I call on June 24,2010 for service on my unit,#1 repairman said it was tomuch freeall in the unit he came back the next day on 25$133.30,he came back, on the 29 #2 came out the fan motor was bad order fan motor was order $484.87 ON JULY 5 2010 THE MOTOR WAS INSTALL IS NOW JULY 14,2010 AND UNIT IS WORKING FAN KEEP STOP AND IT IS HOT. I have a pointment today 1:00 to 5:00pm it is now 5:15pm no call no show HELP PLEASE I AM SO HOT More...
    (Repair Services)
    bev1970's Picture   bev1970    1 Comments   Comments

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