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Sears repair Complaint - SEARS Loosing my time, soon losing your reputation
Sears repair Complaint

Sears repair Complaint

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SEARS Loosing my time, soon losing your reputation


This is my last try before I really start screaming in the social media. SEARS, Give me a fast, reasonable solution, please:

My washer bought in January 2011 stopped working early October 2011, under warranty. After 5 visits of your repair people, 20 hours over the phone, I was finally insulted by one of your store managers, called a liar, and thrown out of the store.

Every time we seem close to a solution (Sears has offered to replace the washer...3 months ago), a new person tells me the opposite I was told before and we have to redo the whole process again. All I need is a working washer, more or less comparable to what we bought from your company.

Please do call me at your earliest convenience. Without a solution, I will have to work it up on your corporate ladder , or regrettably have to join the many, many complaining people. But I do have much better use of my time or money. By the way, talking about time and money, I am off to my 20th visit to the coin laundry.

Chantal Martell
Case number 387 2894


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Comments


tocina123 says: (5 years ago)
 0
I am happy to report that the washer has been replaced --at last -- shortly after my comments on your site. Clean laundry ever after...




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