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Sears repair Support Ticket - 5 months later, washer not working

Sears repair Support Ticket

5 months later, washer not working

Created By: tocina123's Picture tocina123 Last Reply: tocina123's Picture tocina123
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

This is my first ever complaint to a company, and my last try before I really start screaming in the social media. Give me a fast, reasonable solution, please:

My washer bought in January 2011 stopped working early October 2011, under warranty. After 5 visits of your repair people, 20 hours over the phone, I was finally insulted by one of your store managers, called a liar, and thrown out of the store.

Every time we seem close to a solution, a new person tells me the opposite I was told before and we have to redo the whole process again. All I need is a working washer, more or less comparable to what we bought from your company.

Please do call me at your earliest convenience. Without a solution, I will have to work it up on your corporate ladder , or regrettably have to join the many, many complaining people. But I do have much better use of my time or money. By the way, talking about time and money, I am off to my 20th visit to the coin laundry.

Chantal Martell
Case number 387 2894


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